Operations Manager

Job Description:

We are currently seeking a full time, NYC-based Operational Badass! This person will work directly with Kassi Underwood. This role is pivotal to both creating and implementing all the behind-the-scenes infrastructure that allows us to provide excellent client experiences (i.e. online business management, launch schedules, retreats, online events, course offerings, etc) AND all the day-to-day management of our business (i.e. administrator of the company email system, details maintenance, etc.) You will be a full-time employee.

Kassi’s Mission:

Kassi Underwood is a spiritual teacher, political organizer, podcast host, author, comedy dabbler… and mom! She empowers women to be fully self-expressed in every area of life through teaching, spiritual guidance, community, and live events. She is the founder of The Practice and Money Metaphysics for Maverick Women—and Harvard’s first-ever former meditation advisor in the Business School’s Innovation Labs. You can learn more about her work here.

Qualities:

  • You live in NYC – and while you work mostly from home – you’ll have days each week where you’re needed at the Brooklyn office to handle various administrative tasks and work other in-person events throughout the year.
  • You are someone who LOVES details, and project management is your jam!
  • You’re a big-picture thinker who sees projects through to completion – automatically generating the tasks needed to pull off the end goal.
  • You’re capable of juggling multiple perspectives – seeking structures, systems, and solutions that best serve both clients and team.
  • Nothing drops on your watch. You’re naturally a tracker and love to utilize project management software (Asana) and calendars to make sure it all gets done on time.
  • You’re a techie at heart! Meaning you’re enthusiastic about being the admin of our Google suite, billing, websites, audio and video files, Zoom conferencing, etc.
  • Comfortable with people management such as delivering tasks and managing deadlines for the company’s EA.
  • People closest to you would say you’re grounded and positive by nature – the kind of person everyone wants on their team.
  • You can handle strong opinions, and juggle shifting priorities. You’re great at generating solutions while contributing your opinions and insights along the way.
  • You’re excited to co-work/brainstorm regularly with CEO on vision and creative aspects to the launches/events/projects.
  • Confidently manage your deadlines and the deadlines of others and to remove bottlenecks that naturally occur in a business cycle.
  • You know how to manage your own time, take initiative, and hold yourself accountable for getting your stuff done while being open to feedback and suggestions.
  • You are happy spending the vast majority of your workday at the computer.
  • You love having your hands in different areas of the business and can easily flow between them. For example, one day could have you creating a launch schedule, prepping logistics for a live event, running tech on a group teaching call with Kassi, and getting our emails scheduled in Active Campaign. You end the day feeling like a boss for getting it all done.
  • You’re a super-fast learner quick to figure things out.

Likely Duties

Operations:

  • Manage weekly team meeting and deliverable deadlines for all team members
  • Take lead on all logistic support for virtual or in-person events
  • Keep all online files and folder organized for course and business needs
  • Schedule co-working time with Kassi to complete ad-hoc and routine business deliverables
  • Remove operational bottlenecks for all teammates during launches, courses, and ad-hoc projects
  • Routine check-in with teammates and Kassi on weekly assigned deliverables
  • Handles quality control ~ makes sure everything meets standards before running past Kassi

Leadership:

  • Manages up
  • Create and execute company’s monthly strategic plan with Kassi to achieve financial targets
  • Keeps a 360 view on the business to maximize potential of any given moment, assigning tasks to other team members, and ensuring it gets done

Course Management:

  • Oversee course and mastermind communications – organize/schedule/send out at appropriate dates.
  • Download and post all course recordings.
  • Identify content that needs to be created and organize it getting done and uploaded to Kajabi
  • Dispatch communications to students and clients across platforms re: all deadlines, homework, and logistics

Communications:

  • Scheduling and managing launch and course communications in CRM (works with EA to create and schedule all emails to list, social media schedule, events, and any other reach outs)
  • Setting up ad-hoc follow-up communications in our CRM system and distributing them to the appropriate lists
  • Owner of team meeting agenda and sending it out to all parties prior to meeting
  • Monitoring team Voxer and acting on request or needs of teammates

Technology:

  • Serve as main Zoom host on course calls, including music, spotlighting, and breakout rooms
  • Act as the primary admin for all G-Suite & Google accounts, all phone and video conferencing technology used for courses, and our CRM system
  • Support website maintenance – oversees and management updates/fix website issues with web developer on Word Press. Open to learning the basics of wordpress for emergency issues
  • Main admin for our Google suite account and file organization
  • Main admin for our Active Campaign (our CRM)
  • Work with Kassi, tech person, and designer to update course enrollment pages, opt-in pages, live event registration, and confirmation pages as needed (all built using Divi Theme by Elegant Themes)
  • Understand basic/open to learn Kajabi basics (includes updating upcoming call schedules, creating and adding add to calendar buttons, uploading replays as needed, etc)
  • Support with tech troubleshooting as needed

Requirements:

  • Bachelor’s degree required, master’s degree preferred
  • Minimum 3-5 years experience in a fast-paced operational role
  • Experience managing teams located remotely preferred
  • iPhone with iPhotos, Voxer, Gmail, and social media apps
  • Fluency in Google Drive (and keeping it organized)
  • Laptop with space + Microsoft Office
  • You live in NYC
  • Availability in NYC during regular business hours in ET, Monday through Friday 10 a.m. – 6 p.m. ET and sometimes after hours/weekends when needed
  • Reliable high-speed internet access

Basic Understanding / Be Open To Learn:

  • WordPress
  • ActiveCampaign
  • Zapier
  • Kajabi
  • ThriveCart

Pay and Additional Benefits:

This is a full-time position with a base salary range of $70,000-$90,000 proportional to experience. Business hours are Monday through Friday 10 a.m. – 6 p.m. ET, with occasional nights or weekends during launches or for events.

Additional Benefits Include:

  • $250/month toward health insurance
  • Paid sick days and vacation days
  • Paid travel to international retreats

If the job sounds like you – CLICK HERE for the application instructions.

Only applicants responding via email and following all application instructions will be considered for the position. PLEASE NO DMs, text messages, WhatsApp messages, etc. If you do not hear from us, it means we were not quite a fit, and we’ll keep your information on file for future positions.