OPERATIONS MANAGEMENT
(REMOTE IS OK)

Thanks for your interest in the Operations Management position!

Kassi Underwood is a spiritual teacher, comedian, podcast host, and author. 

Planet Kassi, Inc. equips women to prosper financially and to be fully self-expressed in every area of life through edu-tainment, spiritual guidance, community, and live events.

The Operations Manager builds, manages, and protects the infrastructure of the business.

Please apply if you are a systems and efficiency-obsessed planner and organizer. A focused initiative-taker who looooves managing and implementing the behind-the-scenes ~ and takes pride in doing so seamlessly. 

From an operational perspective, Planet Kassi values accuracy, efficiency, problem-prevention, structure and a strong container within the business and for clients, SOPs that support scaling, thinking outside the box, warmth, and community. 

If you feel connected to our mission to equip women around the world to be fully self-expressed, then we’d be thrilled and honored to have you join Team Kassi!

What The Best Candidate Brings:.

  • Integrity
  • 100% responsibility
  • A talent for carrying out all things organization, management, systems, and communication
  • A deep understanding of what it means to create container for clients and the importance of your role in this
  • Observation skills to notice when there is a glitch in the way things are being done and the initiative to bring it up to Kassi and suggest a new process (this applies especially if internal intentions aren’t being met, or you notice we can do something new to strengthen the container for clients or to deliver a more magical experience)
  • A sense of when the business pace is picking up, meeting that speed, and initiating ways you can provide more support during these times 
  • Attention to detail
  • Strong problem-prevention skills (especially with streamlining processes)
  • Accurate assessment of the urgency of a project or request
  • A super positive, can-do attitude ~ and recognizes and communicates to Kassi if more hands or hires are needed
  • A sense of important moments in the business and when it’s time to go above and beyond (healthy boundaries are respected, but rigidity and “punching a time clock” is not the vibe here).
  • Analytical skills  to determine when to apply an existing protocol, and when there is a new factor that would require communicating with the founder first
  • Ability to work independently, using excellent judgment to effectively make decisions as a leader
  • Discernment to manage confidential information
  • A track record for all of the above!

Typical Tasks Include:

  • Leading, Managing, and holding people accountable
  • Creating and implementing the day-to-day systems to meet overall goals in the business: launches, live programs, content courses, podcast, overseeing client and customer care 
  • Managing and setting up emails for group programs and Kassi’s list via the larger email system
  • Repurposing email / social media content
  • Scheduling podcast interviews with guests for Big Energy with Kassi Underwood
  • Coordinating Kassi’s appearances on podcasts, at events, and more
  • Retreat planning
  • Running client care by responding to client emails, inbox questions, partnership reachouts / opportunities and more ~ in the brand vibe and voice
  • Working with Kassi and/or other team members to create systems, plan launches, and run programs
  • Offering support to other team members with project assistance/coordination, launches, and organization.
  • Retreat assistance in-person, usually twice a year and often at international locations (your travel is covered)

The position starts at 12-15 hours per week.

Compensation: Competitive pay depending on experience and performance track record

Requirements:

  • Bachelor’s Degree preferred but not mandatory
  • 3-5 years experience as an Operations Manager in a fast-paced business
  • iPhone with iPhotos, Voxer, Gmail, and social media apps
  • Experience working with managers and teams located remotely preferred.
  • Fluency in Google Drive (and keeping it organized).
  • Laptop with space + Microsoft Office
  • Impeccable organizational skills for all things systems, operations, and implementation
  • Availability during regular business hours in ET, Monday through Friday 9:30 a.m. – 6 p.m. EST and sometimes on the weekend/after hours when needed.
  • Reliable high-speed internet access.
  • The flexibility to travel or commute to Kassi’s residence in NYC or to a retreat if needed (though this is a remote position and your home base can be anywhere)

Programming Languages & Softwares:

  • Acuity Scheduling
  • Google Drive
  • Kajabi
  • Dropbox
  • MS Office
  • Asana
  • Voxer
  • ActiveCampaign
  • Planoly
  • Canva
  • If you don’t know a software or program, can you learn it?

To apply, here are the exact next steps to take:

Please send an email to office [at] kassiunderwood [dot] com with the subject line “Your Name, Executive Assistant Application”, and please include the following info:

  1. A cover letter detailing why you are interested in the position and why you are the perfect candidate for the position.
  2. Your resume/CV with available start date.

Application Policy & Process:

We’ll respond to your submission if we believe you are a potential fit! All questions about the details of the position and compensation will be answered after we reach out to you to invite you to an interview.

If your submission is a stand-out, please expect to hear from us soon with details about the interview process.

We look forward to hearing from you!